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Forces Training FAQ’s

Simply give one of our ELC Advisors a call on 0800 018 5597 or fill out our Contact form and we will be able to help you to build a bespoke course package reflective of your needs. Popular courses include PRINCE2, APM PMQ, Agile, Change Management, Lean Six Sigma, MoR4, MSP and CompTIA.

We prefer to see ourselves as your training and/or resettlement partner giving you the best possible start to a successful future.

Please contact us as soon as possible. We offer a variety of dates and locations so will try to accommodate moving course dates where possible. Please note if you cancel within 10 working days of the course start date you will still be charged for the course in full. If you cancel 11 – 20 working days before the course you will be charged 40% of the course fee. Cancelling greater than 20 working days before the course incurs no fee.

Contact your education or learning centre staff & they will explain the procedure.

Each circumstance is different so please contact your education or learning centre and they will be able to advise you.

Navy	Single Service Representative (SSR) Portsmouth: NAVYPEOPLE-TMGLDOPORLearnDev@mod.gov.uk West of England: NAVYTRGHQ-LDOWERCMULTIUSER@mod.gov.uk North of England, Scotland and Northern Ireland: garth.atkinson917@mod.gov.uk South: NAVYTRGCTCRM-LDOMAILBOX@mod.gov.uk ELC Policy Enquiries: NAVYTRGHQ-LDORESETELC@mod.gov.uk
Army	Single Service Representative (SSR) The Army helpline is currently closed until further notice. Please email all queries to Email: Army-ELC-Veterans@mod.gov.uk Due to increased email traffic following COVID-19, queries sent to the SSR are taking up to 3 working weeks to process. Your patience is required during this difficult period.
RAF	Single Service Representative (SSR) Email: Michael.Quainton100@mod.gov.uk Skype: 03001649643

Navy

Single Service Representative (SSR)

Portsmouth: NAVYPEOPLE-TMGLDOPORLearnDev@mod.gov.uk

West of England: NAVYTRGHQ-LDOWERCMULTIUSER@mod.gov.uk

North of England, Scotland and Northern Ireland: garth.atkinson917@mod.gov.uk

South: NAVYTRGCTCRM-LDOMAILBOX@mod.gov.uk

ELC Policy Enquiries: NAVYTRGHQ-LDORESETELC@mod.gov.uk

Army

Single Service Representative (SSR)

The Army helpline is currently closed until further notice.

Please email all queries to Email: Army-ELC-Veterans@mod.gov.uk

Due to increased email traffic following COVID-19, queries sent to the SSR are taking up to 3 working weeks to process. Your patience is required during this difficult period.

RAF

Single Service Representative (SSR)

Email: Michael.Quainton100@mod.gov.uk

Skype: 03001649643

Quanta must receive the CAN form and the delegate contribution 4 weeks before the start of the course. Please email to mod@quanta.co.uk

Payments can be made by debit/credit card (we do not accept American Express currently) by contacting the Accounts team on 0800 018 3975 with your details.

Most courses now have online pre-course materials through our Quanta Learn portal. Login details will be emailed to you on completion of your booking. Some courses will also send you a book 3 to 4 weeks prior to the start of the course before the course. If you require it any sooner please let us know and we will try and accommodate your needs.

It depends on which course you are on but on average they will be as follows:

APM Intro	APMP	Change Mgt.	MSP^®	PRINCE2^® Practitioner	ITIL^®
6-8 weeks	10-12 weeks	2-4 weeks	4 working days	4 working days	4 working days

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Training was excellent, our trainer, Tim Finch, was really knowledgeable and helpful. He tailored the course to suit our needs and could tell that he had a passion for the…

- Gareth Davies

The interactive activities were excellent, and really got people thinking about the Agile process.

- Richard Mitchell-Williams, NPower Ltd Rainton

Excellent and informative instruction. Pleased to see some intelligent use of the short time frame to use Agile to resolve our questions.

- Mark Wilson Ramsay, Jaguar Land Rover (Whitley)

The tutors were superb, and I learnt far more than expected, the way the training was tailored was excellent. It far exceeded my expectations.

- Mark Ellison, Jaguar Land Rover (Whitley)

Tim is a fantastic tutor and really brings the content to life. He made us all very relaxed about the next stage of the course.

- Isobel Walker, University Of Birmingham

Forces Training FAQ’s