SM ITIL®4 Practitioner: Monitor, Support and Fulfil (MSF)

Who is this course for

Delegates that are involved in the management of hardware, software and other assets within the organisation as well as any individual that holds the role of IT Asset Manager. IT Asset Management can benefit anybody that is engaged in the production, acquisition or management of the lifecycle of IT assets.

Purpose of the course

To provide delegates of a solid understanding of the principles, methods and approach to IT the MSF practices.

You will learn how to

• Understand the Key Concepts of Monitor, Support and Fulfil (MSF) practices.


• Understand how MSF practices contribute value streams and the processes that they use to do so.


• Understand MSF practices use of Information and Technology to achieve the practice goals.


• Understand how partners and suppliers contribute to the MSF practices.


• Understand the roles and responsibilities that MSF practices often define and make use of.


• Understand the Practice Success Factors associated with successful MSF and the metrics that demonstrate achievement of these goals.


• Understand the practice maturity model and how it can be used to improve the service providers MSF practices.

Benefits for you as an individual

The delegate will gain greater insight into the MSF practices and be able to perform the activities and tasks related to this key business practice.

Benefits for your organisation

The organisation will be able to gain better control over many of the practices required to delivery day-to-day IT services and put into practice the methods and techniques covered by the course.