PDL Emotional Intelligence (EI) – An Introduction

Course Code: EIO1MDP

Duration

1 Day(s)

Course Type

Private only

Max Delegates

Delivery Style

Classroom

Home » Emotional Intelligence (EI) – An Introduction

An essential 21st century discipline

A one day course that introduces you to the theory and concepts behind Emotional Intelligence, drawing on the latest thinking in the field and the work of experts; such as Daniel Goleman. Using a personality profile, this course also provides individual insights and builds self-awareness. This course also provides models and techniques for managing yourself, developing empathy and building effective relationships.

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Who is this course for

Anyone who wishes to further their career, become more self-aware, reach their potential or build stronger relationships with others.

Purpose of the course

To provide you with the skills you need to flourish in life and work.

You will learn how to

Develop your self-awareness

Recognise your strengths as well as areas to develop

Become more aware of the impact you have on others, and build stronger relationships.

Prerequisites

A willingness to learn and be open.

Benefits for you as an individual

Studies demonstrate that emotionally intelligent people tend to be more successful, healthier and wealthier.

Benefits for your organisation

Leadership, team work and productivity all depend upon our EI skills.

What is emotional intelligence?

The benefits of developing emotional intelligence
Self-awareness

Emotional literacy

Being real and true to yourself
Understanding your strengths and areas to develop
Understanding your impact on others
Understanding the impact of others on you

Self-management

Managing your own emotions
Dealing positively with challenging situations
Agency and control
Understanding how you respond
Being authentic

Social-awareness

Listening to the unsaid
Empathising with others
What motivates others?

Relationship management

Building trust
Leadership and EI
Communicating with impact and influencing others
Managing conflict

Feedback, actions and next steps

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