The follow-on qualification from our Change Management Foundation course
This follow on part of the APMG accredited Change Management qualification developed in partnership with the Change Management Institute. If you are looking to renew your Change Management certification please be aware that due to a syllabus change in Sept 24, anyone who obtained their qualification before this date needs to take the full Foundation & Practitioner course. Please Note: If you attend this course publicly it is highly likely you'll be joining a group of students mid-way through their Change Management Combined course. As such there will be no re-cap of the Foundation material and depending on the ability and speed of the entire group your Practitioner exam could be as early as Friday am.Book Your Course
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Who is this course for
The course will be of use for those that are responsible for introducing a change or for those affected by it. Those involved in project, programme and portfolio management will benefit from attending as the course as the course offers approaches that complement, and would make more likely the success of, project, programme and portfolio management approaches.
Purpose of the course
This course is designed to build on the knowledge and understanding gained from the Foundation course. Addressing the needs of those who carry out the work of managing change in much more detail.
You will learn how to
- Explain the current context of change and how it is evolving
- Understand the major drivers of change and the impact of organisational culture
- Describe different approaches to planning and delivering change
- Assess the impact of change and identify ways to support people through change
- Support people in key change roles and help them build effective change teams
- Understand how human dynamics and organisational context is changing the way we approach change
- Analyse stakeholders and power dynamics to develop appropriate engagement strategies
- Identify different types of measurement to track the effectiveness of change management activities
Prerequisites
Delegates need to have passed the Change Management Foundation exam. If you took your Foundation exam before Sept '24 you'll likely need to take the new Change Foundation exam before you are eligible for this Practitioner course, please discuss this at the point of booking.Benefits for you as an individual
Your will have an improved ability to manage the reactions of change, learning how people react to change and ultimately being able to see change through to successful business transformation. You will also know how to take people through the various phases of transition and lead change more effectively with less resistance and more support.
Benefits for your organisation
In today's climate change is essential to business success. Having people who can reduce the risk of failure or delay during periods of organisational transformation are a valuable asset. Having qualified people who can gain support from staff and instil confidence in the change management programme is essential to the success of any change programme and thus business.
Organisational Context and Approach
- The link between change management and benefits
- Kelman’s three levels of adoption
- Simple or chaotic?
- Planned change vs emergent change
- Systems thinking
- Organisational culture
- Force field analysis
- Co-design
- ADKAR®
- Evolving the ‘n-step’ process
- Delivery strategy and implications for change management
- Agile practices
- Continuous change management cycle
- The effective change manager and agile change practices
- The change strategy
People and Change
- People are all different
- Neuroscience and change
- Human response to change – the ‘change curve’
- Leading the change journey
- Rewards and punishments
- Positive psychology and resilience
- The change formula and change anxieties
- Survival and learning anxieties
- Competence and learning
- The learning process and individual preferences
Change Leadership and Teams
- Key roles in the change process
- The role of the change sponsor
- The change agent’s role and personal influence
- The role of local leadership in change
- Leadership and psychological safety
- Leadership can shape organisational culture
- Team structures and change
- How teams develop
- Assessing and growing team effectiveness
- Harvesting the value of team diversity
Stakeholder Engagement and Communication
- Stakeholder definition and identification
- Stakeholder analysis
- Stakeholder levels of power and stakeholder mapping
- Building engagement
- Planning stakeholder engagement
- Basics of communication theory
- Barriers to communication
- Messaging to communicate change
- Communicating change – appealing to hearts and minds
- Ways in which we communicate and connect with people
- Communication channels
- Communication planning
The Work of the Change Manager
- Assessment of change impacts
- Change impact severity
- Underlying causes of resistance
- Reasons for resistance
- Measurement types
- Building a change analytics strategy
Developing Professional Change Practice
- Sustaining change
- Change momentum and tipping points
- Effective instruction
- Learning needs and objectives
- Active listening
- Developmental framework
- Framework for coaching
Additional Exam Information
On the last day of the course there is a 2.5 hour exam which is objective testing based on a case study scenario. A pass mark of 40 (50% is required to gain the Change Management Practitioner qualification.Pre-Coursework
Please familiarise yourself with your Foundation course material before attending the course. Including reviewing the course text, which you are expected to bring with you having already undertaken the Foundation level qualification.If you attended the Change Management 2015 Foundation course then you will be given the Change Foundation v3 material on Quanta Learn and be expected to self-study the Foundation element of the course before attending.
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